Introduction

At Cowboy Studio® Lighting, Lighting Kit, we take your privacy seriously. We are committed to protecting your personal information and being transparent about what information we collect and how we use it.

This privacy policy applies to all products, services, websites, and apps offered by Cowboy Studio® Lighting, Lighting Kit. It describes the information we collect, how it is used and shared, and your choices regarding your information.

Information We Collect

We collect information from you in various ways when you visit our website, interact with us on social media, contact customer service, or use our products and services.

Information You Provide Directly

We collect information you provide directly to us, such as when you create an account, place an order, contact customer service, fill out a form, provide product reviews or feedback, or interact with us on social media. This information may include:

• Contact details – such as your name, email address, mailing address, and phone number.
• Account details – such as your username, profile photo, and password.
• Payment information – such as your credit/debit card number, expiration date, CVV code, and billing address.
• Order details – such as the products you purchase, order tracking numbers, and shipping/billing details.
• Product reviews and feedback – including your opinions on our products and shopping experiences.
• Social media interactions – such as your comments, photos, likes, and posts on our social media profiles.
• Communications with our customer service team – including call recordings, chat logs, emails, and other records of your interactions with customer support.

Information Collected Automatically

We also collect some information automatically when you interact with our services:

• Log data – Information about your use of our services, such as IP address, browser type, operating system, referring URLs, pages visited, links clicked, user ID, and timestamp.
• Cookies – We use cookies and similar technologies like pixels and local storage to collect data, optimize site functionality, understand site usage, and provide advertising. This may include data such as your IP address, browser type, pages visited, links clicked, and interactions with ads. You can control cookie settings through your browser.
• Usage data – Details about your product use, content consumption, and features accessed or actions taken within our apps and websites.
• Analytics data – Information from third-party analytics services like Google Analytics that help us understand how our services are used.
• Device data – Such as your operating system version, device type, settings, unique device ID, and IP address.
• Location data – With your consent, we may collect approximate location information from your device. You can disable location services at any time.

How We Use Your Information

We use your information to provide, personalize, and improve our products and services. This includes:

• Processing orders and payments.
• Creating and managing customer accounts.
• Communicating with you about your orders, account, subscriptions, support needs, surveys, products, and services.
• Personalizing your experience by recommending products and content.
• Operating, evaluating, and improving our business, products, services, and websites.
• Analyzing use of our products, services, websites, and apps.
• Developing new products and features.
• Doing market research and data analysis.
• Preventing fraud, abuse, security incidents, and other harmful activity.
• Enforcing our Terms of Service, other agreements, and policies.
• Complying with legal obligations and requirements.
• For any other purposes disclosed to you at the time of data collection or with your consent.

How We Share Your Information

We only share your personal information with others for the purposes outlined in this policy or if we have your consent. We do not sell personal information. The parties with whom we may share data include:

• Vendors and suppliers – We share information with companies that provide services on our behalf, such as order fulfillment, shipping, payment processing, marketing, analytics, customer service, website hosting, maintenance, and security.
• Subsidiaries and affiliates – We may share information with subsidiaries and corporate affiliates under common control for business management and operational purposes.
• Business transfers – Your data may be transferred to another party if we undergo a merger, acquisition, bankruptcy, dissolution, reorganization, sale, or other transaction or if required by law. We will notify you if this occurs.
• Legal requirements – We may disclose information if required for legal processes, inquiries from public authorities, to protect our rights and safety and those of others, and for the prevention or detection of fraud and abuse.

Data Retention

We store your personal information only for as long as necessary for business, legal, and legitimate interests. We periodically review our data to determine what information we need to retain. If we no longer need your data, we securely delete or destroy it.

Your Privacy Rights and Choices

You have certain rights and choices regarding your personal data, including:

• Accessing, correcting, updating, and requesting deletion of your personal data
• Objecting to processing of your personal data
• Requesting portability of your personal data
• Opting out of marketing communications
• Unsubscribing from email lists and newsletters
• Turning off cookies in your browser
• Filing a complaint with us and your local data protection authority.

To make a request regarding your personal data, please contact us with sufficient detail. We will consider and respond to your request in accordance with applicable laws.

For marketing communications, you can opt out through the unsubscribe link within each email or adjust your preferences in your account settings. Note that we may still send transactional and legal notices even if you unsubscribe from marketing emails.

Security of Your Information

We take reasonable administrative, physical, and electronic measures designed to safeguard the information we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. However, no internet transmission is ever fully secure or error free. Email and other transmissions are vulnerable to interception and loss.

International Data Transfers

We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred outside of your state, province, or country to the United States or other locations where privacy laws may differ. By using our services, you consent to such cross-border transfers of your personal information. If required, we utilize standard contract clauses approved by the European Commission to permit data transfers outside of the European Economic Area.

Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child without the consent of the child’s parent or guardian, we will take steps to delete it.

External Links

Our websites and emails may contain links to third-party websites and services. We are not responsible for the practices of third parties that we do not own or control. You acknowledge that we are not responsible for the privacy policies, practices, or content of any third parties.

California Privacy Rights

The California Consumer Privacy Act (CCPA) provides California residents with rights around their personal information.

Right to Know and Access. You may request details about personal information we collect, use, disclose, and sell.

Right to Delete. You may request deletion of your personal information.

Right to Non-Discrimination. You have the right to exercise your privacy rights without suffering different prices, quality, or service.

To make a request under CCPA, contact us with sufficient detail. Authorized agents may submit requests on your behalf by providing signed permission and verification of your identity.

We do not sell your personal information as defined by CCPA.

Policy Updates

We may occasionally update this privacy policy as business practices, technologies, and legal requirements evolve. If we make material changes, we will notify you via email or prominent notice on our websites. We encourage you to periodically review this page for updates.

Contact Us

If you have any questions about our privacy practices or handling of your data, please contact our Data Protection Officer at [email protected].

Effective Date

This privacy policy was last updated on January 1, 2023.